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Our Value Proposition Our client focus We concentrate upon serving small to medium sized businesses, generally those with 25 to 500 employees and annual revenues of $1 million to $250 million. Because Brown & Brown is the only large, national broker dedicated to bringing "large broker" services and strategies to "middle market" insurance buyers, our clients enjoy savings and other advantages traditionally reserved for large corporations. Most local agents simply cannot match our capabilities. Brown & Brown is unique in that our highly decentralized operating structure still allows us to provide our clients with these "large broker" resources combined with local, attentive service from skilled professionals. Price management services....competitive choice lowers premiums Most local community agents usually represent a very small number of insurance companies and can only offer you these limited options to choose from. We help our clients gain access to virtually the entire spectrum of insurance companies competing for their coverage worldwide. Why choose Brown & Brown? Because of our size and scale we have access to virtually every insurance company doing business in North America. Since Brown & Brown's clients pay these insurance companies more than $7 billion dollars in premiums each year, we have the clout to negotiate with them so that you obtain the most competitive premiums and the best coverage available. While most agents will offer you just one quote (or at best just a few choices), we as your advocate, help you see all your options. Only then can we help you understand and select those choices that are the most competitive and best for your company. Through our exhaustive marketing process and price management services, we present your account to the vast insurance company marketplace. Then we aggressively leverage, mix, and match competing offerings to create most competitive set of options for you to choose from. At the conclusion of this process, we provide you with our comprehensive Market Report documenting that your account was considered by the widest possible array of insurance companies. With Brown & Brown, you will always see a listing of all the companies approached; all their responses, how we negotiated various quotes into even more competitive options and why those we recommend are truly best for you. Claim analysis & audit services; save you money We spot claim trends and help you fix them to save money. Brown & Brown employs highly trained and experienced claim professionals, many of whom have held professional claim handling and management positions with major insurance companies. Their exclusive focus is to use their expertise to lower your premium costs and improve your claim service experience. Mistakes in your company's claim history can translate into higher premium costs. Who audits your insurance carrier and the independent claim reporting services they use to make certain your company's claim history is correct? Would you know if your Workers' Compensation Experience Modifier (used to set your premiums) is incorrect and too high? After scrutinizing one company's health plan claim experience, we found $175,000 in paid but excluded prescription claim costs (like Viagra® for example) that were inflating their plan's renewal pricing. Many agents and insurance buyers just rely on what the insurance company and the reporting bureaus tell them. How many mistakes would you guess could be found if someone were to actually look closely? Safety engineering & loss control services; protect your bottom line Brown & Brown employs highly trained and experienced loss control safety and engineering professionals, many of whom have held consulting positions with major insurance companies. Their exclusive focus is to be your company's advocate. When an insurance company engineer comes out to inspect your company, they are looking for deficiencies or problems that might cause them to avoid your account or charge you more. Our experts help prepare you in advance so these companies see your company at its best. We convince insurance carriers to offer quotes when they otherwise might not have. Having more insurance companies to choose from helps lower your costs and improve your coverage. Insurance company engineering inspectors often make "recommendations" to their policy-holders where the policy-holder's acceptance and compliance is required for coverage to continue. These recommendations can often be quite costly. How would you know if a less costly and mutually acceptable alternative were available? Who has the expertise to convince your insurance company to accept it? Brown & Brown's engineering experts help mediate these situations and find less costly solutions for our clients. One client was told that they needed to spend more than $100,000 to upgrade the fire-sprinkler system in their warehouse to meet the current fire codes. We were able to convince their insurance company that just by lowering the height of their goods stored on the racks in their warehouse, the client would meet the current code without having to upgrade the fire-sprinkler system. The premiums you pay insurance companies include charges for the loss control and safety engineering services they expect to perform for your company. As insurance companies have reduced their expenses and raised their premiums in recent years, the frequency and quality of this loss control service has typically been scaled way back. This can have a very significant impact on your company's loss experience and cause you to incur additional safety training costs. Skilled professionals with local, attentive service; you are important to us Our national size gives us the tools and resources to serve you and your company like no local agent could or other large broker would. Our local presence makes us directly accessible and accountable to you. Brown & Brown's skilled professionals actually care about you and care deeply about keeping your business.
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